Customer Service Representative

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!

This position plays a key role in ensuring a positive customer experience by managing warranty claims, providing accurate and timely support, and upholding the company's standards for quality and integrity.
Essential Job Duties

• Process and review warranty claims in accordance with company policies and warranty terms.
• Communicate with customers to gather necessary information, diagnose issues, and explain next steps in the warranty process.
• Collaborate with scheduling, sales, and technical support teams to coordinate warranty service appointments and parts replacements.
• Maintain detailed and accurate documentation for all warranty cases in the company's systems.
• Identify and escalate recurring issues or trends to management for review.
• Support technicians and installers with warranty-related information and documentation.
• Handle customer inquiries and resolve concerns in a professional, timely manner.
• Ensure customer satisfaction by following up on completed warranty work and confirming successful outcomes.
• Assist in updating internal resources and knowledge bases related to warranty policies, processes, and product details.
• Participate in ongoing training to remain current with product updates, system changes, and company initiatives.
• Assume other duties as assigned.

Supervisory Responsibilities

• Not responsible for supervising employees.

Basic Qualifications

Education & Experience

• High School Diploma/GED.

• 1+ years of related experience required.

• Experience in customer service, warranty processing, or a related administrative role.

Preferred Requirements

• Bi-Lingual, English & Spanish.

Knowledge/Skills/Abilities

• Basic vehicle knowledge or automotive experience is a plus.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined, and existing practices are used as guidelines for how to complete work activities; works closely with the supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 25 pounds.

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

Join us for an exciting career journey with positive, driven individuals.